Can We Talk?!

Who really needs Conversation Design and Conversational AI, anyway?! You do, if your customers are coming to you to:

• Buy or pay for something
• Start, stop, or modify something
• Fix or correct something, or
• Learn about or compare something

This talk covers the ways that Conversation Design and Conversational AI are different from interface design or even web design – as well as how to leverage those differences for competitive advantage. We’ll cover when, where, and why to use voice vs. chat, the importance of keeping things truly conversational, and whether Conversational AI is the answer you’re looking for. (Spoiler Alert: it might be, with a good designer at the helm – but there are a lot of “perils & pitfalls”, along with the promise!)
So, grab that no-foam latte, pull up a seat and…. Let’s talk!