Building Expertise into Generated Conversations

Conversational AI is a bleeding edge technology that is being propelled forward at an unprecedented pace by advances in generative AI and large language models. Applications like ChatGPT demonstrate the power of generative AI to produce credible, human-like dialogues. With generative AI, conversational bots can dynamically respond to user inquiries rather than delivering static replies that may not match the question being asked. To make the best use of this powerful new technology, these generated dialogues must meet the standards of dialogues designed by humans. Generated dialogues need to adhere to the brand’s voice and tone and make use of established conversation design patterns. This session will explore how to build conversation design expertise into generated conversations. Attendees will learn how their organization can benefit from the efficiencies of generative AI without losing conversational UX expertise.