Joy Chiu
Senior User Researcher • Back Market

New York City, New York

Joy Chiu (she/they) is a Senior User Researcher with experience advancing research maturity at mission-driven startups and scale-ups around the world. Currently, she explores topics such as trust, circularity, and sustainability at Back Market, a global marketplace for refurbished electronics dedicated to reducing e-waste and promoting circular consumption. She is also passionate about the practical and ethical applications of generative AI to enhance research operations. Outside of work, Joy enjoys traveling, playing the ukulele, and leading outdoor experiences for queer youth.