JonDelina Buckley
VP, Customer Experience Strategy • Synchrony
Pasadena, California, USA
For more than 15 years, jD has successfully led teams in the introduction of human-centered, holistic and strategic design and research initiatives for both products and services. She has worked across a variety of industries from tech incubators and disruptive startups to enterprise organizations including Yahoo!, The Walt Disney Co. Idealab, Kaiser-Permanente and Daqri. jD is a passionate evangelist for the ability of strategic design and research to improve the quality of human lives through thoughtful application of services and technology. She advocates for inclusive, collaborative, co-creative and cross-functional, multi-method approaches that inspire and inform innovative solutions.
Interview Video
