Debbie Levitt
CXO • Delta CX

Olbia, Italy

Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.

Her 2022 book, “Customers Know You Suck,” is the customer-centricity how-to manual. Start investigating what’s holding you back from improving customer-centricity. Learn how to be value-led: how much value we can frequently create for potential and current customers.

Her 2024 book, “”Life After Tech,”” addresses what type of work we might do when we’re done with tech… or tech is done with us. It’s your action-packed personal journey with 18 exercises mainly centered around Debbie’s eight-phase “Phoenix Flight Plan.