Maia Ottenstein
Thomas Jefferson University Hospital
Manager for Design Research and Process Design • Philadelphia, Pennsylvania
Maia Ottenstein is the Manager for Design Research and Process Design on The Digital Innovation and Consumer Experience (DICE) Group at Thomas Jefferson University Hospital in Philadelphia, Pennsylvania. My team uses human-centered design to create solutions for the hospital that improve the experience of patients, their families and caretakers, and hospital staff, as well as improve and redesign systems and processes within the hospital to improve efficiency and reduce costs.