Benefitting All with an Accessibility-First Approach: A Comcast Case Study

Comcast recently launched an industry first Large Button Voice Remote, designed for customers with mobility, dexterity, or vision needs that are traditionally unmet by standard issued remotes.

This effort saw research and design intertwined in a process often told but rarely practiced. This case study recounts the twists and turns along the way, showing how a one-off specialty remote evolved into a blueprint for product development with an accessibility-first approach that benefits all.

The audience will learn:

• Why designing for diversity benefits us all
• How accessibility can be an engine for innovation
• Why external validation and impact is key to the business of design