What Inclusion Really Means – A Pluriversal Approach to User Experience

UX design is not inclusive enough. We see that in its practice, designers do not go far enough to acknowledge the differences that make us the same. Using real examples from my work at Microsoft, I will share on how designers and researchers alike can work with a more inclusive posture. I will draw from theoretical work on the pluriverse that draws from the ontological definition of pluriverse as a world where many worlds exist. I will also present a perspective that rejects narrow/binary approaches to problem-solving for more collective ones.

As UX designers sculpt interactions—from designing products that increase engagement or designing services and process that enable organizations to better serve their employees and clients – they must work to create work that supports the right of other to exist. Through my work, I have created a set of guiding principles for pluriversal approaches to UX drawn from a combination of projects I have worked on. These principles present us with a different understanding of inclusion. When we use them humbly, collaboratively and systemically, these principles improve the quality of the experiences we deliver to our stakeholders.

Take-aways include:

  • learning about pluriversal approaches to UX
  • how these approaches will be delivered through the lens of 8 guiding principles
  • how these principles will help designers build empathy for the user differently


Design View Full Agenda
Location: Room TBA Date: March 4, 2020 Time: 1:30 pm - 2:15 pm photo of Dr. Dimeji Onafuwa

Dr. Dimeji Onafuwa