Waterfall, Agile, Kanban, Scrum; these days, project management methodologies are a dime a dozen. They are everywhere and nowhere, their meaning and implementation as varied as the products they aim to support. What if your development team practices waterfall, but your product team is agile? Or maybe everyone practices scrum but nobody uses story points? We have all likely experienced some version of this, so how can it be improved?
Back in 2019, the product team for Schedaero, Avinode’s flight operations tool, built its first ever iOS app for pilots and crew in the private charter aviation industry. Prior to that, there were no dedicated UX research or UI designers at the company. At Avinode, we span 5 products, 3 offices, and 9 timezones, and as their first UX/UI designer, my challenge was demonstrating the value of UX without slowing down or disrupting a development culture of continuous deployment. In just under two years, the success of this process has allowed us to scale from 1 designer to 5, with our team viewed as a critical part of the company’s continued success.
So what is continuous deployment and how does UX/UI design fit in? Using the Schedaero crew app as a case study, I will answer these questions and more, as well as demonstrate a practical guide for scaling a sustained culture of UX research and design.
At the end of this session, you will have a clear toolset for creating:
- A shared understanding, stakeholder buy-in, and a unified product vision through a lean and distributed UX research process
- An iterative and engaged UI design workflow that leverages transparency, communication, and clear decision-making.
Stephen John Ellis