Enterprise software is often terrible. Through UX research methods, we have the chance to improve it. In this talk, I show people how to apply mixed methods to inform UX design. I will also talk about how to modify the traditional Service Design Blueprint to make any project infinitely better.
Many of us have worked on some pretty poorly designed enterprise software. We have to fight for those who suffer through that experience for hours on end at work. I am going to share a case study where I applied user research methods and Service Design principles to improve the report-making process. My quest for a better customer report goes through a variety of research methods to uncover gaps and opportunities. Going from low-fidelity analysis to improvement recommendations, I show people how they can think outside of the box of a traditional Service Design Blueprint to make any project infinitely better.