What comes to your mind when you hear “enterprise software”? Perhaps something along the lines of fugly, difficult-to-use, and a necessary evil. A general lack of user empathy created a world that primarily benefited the businesses, with users often feeling frustrated, and powerless to make a change. With insufficient user support, the industry standard for shipping software updates has been about every 12 to 18 months. Poised to disrupt a huge and rapidly growing market, Qumulo, an enterprise data storage startup in Seattle, has been delivering production-quality software upgrades to its customers every two weeks. This begs two questions: a) How do you create and deliver a desirable user experience in the enterprise IT space, and b) how is it actually possible to repeat it every two weeks?
In this session about agile, enterprise UX design, you will learn about:
- Crucial changes needed to deliver a desirable user experience
- UX team integration experiments and outcomes
- UX in the agile world: Scrum vs. Kanban
- Why culture matters
- Ways to build rapport with cross-functional teams