Conducting UX Research for Voice Technologies

As voice becomes a common mode of human-machine interaction, UX professionals are increasingly involved in designing and evaluating these experiences. This is a positive sign of the maturity of the area – we are beginning to move out of a phase analogous to the early web, in which most design was performed by developers who may not have based their decisions on the needs of real users.

We are seeing the emergence and formalization of practices and principles for VUI design, however there are still few guidelines formulated for voice UX research. While many of our general UX heuristics and principles continue to apply, particular characteristics of the voice modality can lead to different types of usability challenges and require modifications to standard testing methodologies.

In this talk you will learn:

  • Principles of spoken interaction
  • How they affect standards for UX research

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Location: Sessions Date: November 12, 2020 Time: 10:30 am - 11:15 am

Siri Mehus
Research Director • Blink