Adding Unmoderated Studies to Your Research Toolkit
Traditional usability studies with moderated interviews take weeks and require significant bandwidth from a research team. What if the research team doesn’t have the bandwidth or the design team needs answers right away? An unmoderated usability study can be a great alternative.
This session will discuss when and how to employ an unmoderated usability study, including practical examples and recommended survey platforms. You’ll learn tips and tricks for capturing unmoderated feedback that is just as robust, valid, and clear to interpret as a moderated study.

Andrew Pollen
Product Designer / UX Program Manager • Cisco Enterprise Agreements

Paula Verstraet
Marketing Manager, User Research • Cisco